Context is Key
Contextual Consistency
Instant access to history and sentiment ensures you never send a tone-deaf reply. Reinforce your brand promise with every interaction.
Artificial Intelligence
Brand-Aligned AI
Stop Rogue Replies. AI drafts responses based strictly on your approved data—ensuring no one goes off-script, ever.
Teamwork
Team Branding
Loop in experts or share a conversation. Seamless handoffs ensure the customer never feels "passed around."
Artificial Intelligence
Prioritize by Value, Not Time
"First come, first served" ignores business reality. Set rules to auto-flag VIPs and high-value topics, ensuring your most critical conversations always rise to the top